Please note that claims can take up to 90 days to be resolved. If it becomes necessary, you can also contact Customer Care for assistance at the toll-free number listed on the back of your card between 8 a.m. If “unauthorized” activity is reported, BankMobile may choose to cancel your card to prevent further possible fraud and abuse.
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If it becomes necessary to download a claim form, you should submit your completed form as quickly as possible. A claim number will be assigned to you at the end process. You will be prompted to answer questions related to your claim and also required to provide detailed information regarding the circumstances surrounding the transaction in which you are initiating a claim on. This action will further expand the line transaction with a short description of how it was performed and most importantly, provide the opportunity to report a claim on the transaction if it is one you do not recognize or did not authorize. If the transaction gets posted to your account as an actual charge, click on the “ +” sign at the top left corner of the relevant line transaction(s) on your online statement.
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Once the transactions post, you may initiate a claim on them and contact Customer Care for a free card. If you suspect that the pending card transactions are unauthorized, you will want to protect your account by canceling your card. Unfortunately, pending card transactions do not yet contain details (like the identifier, name, and location of the merchant) that are required to initiate a claim. To report a claim on a transaction, please determine if it has posted to your account as an actual charge (and not a pending transaction). If you need to make a special purchase with your card that exceeds the daily limit, contact a customer service representative at 1-87. On some occasions, if parts of the technology systems are down, the daily limits may be lower. BankMobile does not charge a cash advance withdrawal fee, which means that students can walk into any bank branch and withdraw cash without a fee from BankMobile. The $2,500 may be in a combination of debit card swipe-and-sign, PIN transactions, or cash advance at a bank teller. The total amount of funds you can spend in a day using your card is $3,000: $500 in ATM withdrawals and $2,500 at a merchant or bank teller. For a listing of all Allpoint® Network ATMs, log in to your BankMobile Vibe Account and search Easy Help for ATM Locations. If possible, use an Allpoint® Network ATM or Customers Bank ATM. Other ATM Withdrawalsīanks charge other banks a fee each time they allow the other bank’s customers to use their ATMs. If you use another ATM, you will be subject to a fee by the ATM owner. Remember, you have fee-free access to over 55,000 Allpoint® Network ATMs worldwide-plus Customers Bank ATMs. When prompted for a transaction type, choose Checking Account Withdrawal.
Insert or swipe the card as indicated and follow the directions on the screen. Using Your OneCard to Get Money at an ATM
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